At Uncle Santa & the Magic Hot Chocolate, we want every order to arrive safely and bring a little joy. Because many of our items are special, signed, or digital, please review our refund policy below before making a purchase.
 
Physical Books & Merchandise
Returns & Refunds
 
Signed books and personalized items are non-refundable, as they are prepared specifically for you​

Damaged or Incorrect Orders
If your order arrives incorrect, please contact us within 7 days of receiving it and include:

• Your order number

• A brief description of the issue

• Photos of the damage, if applicable 
  If your item is received damaged, please contact your carrier

We will gladly take steps for replacement or refund
 
Digital Products & Gift Cards

• Digital downloads are non-refundable once accessed or delivered.

• Gift cards are non-refundable and have no cash value.
   

Shipping Costs

• Shipping fees are non-refundable.

• Customers are responsible for return shipping costs unless the item was damaged or sent in error.
   

Refund Processing
Approved refunds will be issued to the original form of payment within 5–10 business days, depending on your payment provider.

Cancellations
Orders may be canceled before shipment. Once an order has shipped or a digital item has been delivered, it cannot be canceled.
 
How to Request a Refund
To request a refund or report an issue, please contact us through our website or email:
 
lisajanedunn@yahoo.com
  
A Final Note
We appreciate your understanding. Every order is handled with care — just like a gift meant for someone special.
Thank you for supporting Uncle Santa & the Magic Hot Chocolate.

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